headphone jack private listening
This has happened with the 2 voice with private listening remotes 1st one works fine for about 3 weeks,, the remote works fine however the private listening does not. So, I bought another one 2nd ...
Forum Discussion
Hi GH23,
Thanks for reaching out here in Roku Community.
We understand that you are having issues when connecting a private listening to a Roku voice remote. Review suggestions below for No audio is heard to help troubleshoot:
- Confirm that volume is not muted or too low to hear.
- When using wired headphones, check that they are firmly plugged in.
- If you have more than one Roku device, be sure to use the remote for the correct device. With mobile private listening, go to the Devices page (in the Roku mobile app) and make sure you are connected to the correct device.
- Private listening cannot be activated on your Roku voice remote and your mobile device at the same time.
Still no dice? To help troubleshoot the issue further, follow this link: How to resolve an issue with private listening
Keep us posted on how it goes.
Regards,
Nimfa
Thanksfor the info. The remote (both) that have stopped working (private listening) are the voice remote pro - rechargeable. The remote itself is fine and works with the ROKU and tv.
It is not the ear buds as I use them on my laptop and they are fine.u
I have unpaired and repaired it - disconnected and restarted the Roku
I have unpaired and repaired it - disconnected and restarted the Roku
I did return the first one that stopped working
edit - after doing those things the remote private listening is still NOT working
Hello GH23
Thanks for getting back to us regarding the issue you are experiencing with your remote using private listening. I'm sorry to hear about the experience—that's not what we aim for.
I have passed along your information to our Support team. They will follow up and assist you.
If you need further assistance in the future, please don't hesitate posting in the Roku Community again.
Happy Streaming,
DannyI am having the same problem. I have a Roku StreamingStick 4K+ which I just purchased last month. The remote is paired with my Insignia TV and all functions work perfectly except for the headphone jack. I plugged in a pair of known good headphones into the remote. Immediately the sounds cuts off on the TV and the headphone icon appears on the TV. When I adjust the volume on the remote, it shows the number increasing on the TV screen but I hear no sound. If I unplug the wire from the remote, the sound comes back on.
I have tried all the debug tools listed, including power off, power on, re-pair, etc. The headphones are known good and work fine on my laptop. The wire connects perfectly into the remote and, as I said the sound cuts out on the TV and the headphone icon appears on the TV. The remote is fully charged.
I am not interested in using the Mobile App for private listening and just want to get this remote working properly.
What do I do? Thanks!
Hi Rickwm,
Welcome to the Roku Community!
Thanks for letting us know about the issue you are seeing with using headphones with Roku remote for private listening and we appreciate the troubleshooting steps you've done so far.
Can you please verify when did this issue first start occurring?
If the issue persists, please refer to the support article here for additional troubleshooting steps: How to use headphones with your Roku® voice remote for private listening | Official Roku Support
Please keep us posted and we'll continue assisting you from there.
Best regards,
Mary
