This has happened with the 2 voice with private listening remotes
1st one works fine for about 3 weeks,, the remote works fine however the private listening does not.
So, I bought another one
2nd one worked for one night
I have unpaired and re "paired" it but there is still no sound via the listening earphone jack
anyone know how to fix this?
Apparently, this issue has not been resolved. I also purchased the Voice Remote Pro RCS01R, for privacy listening, worked fine for 6 weeks only. It stops working completely when headphones connected. I have tried every instruction provided by the "community mediator" and the initial set up instructions provided with the remote. NOTHING WORKS!!!!!
Roku, you better improve your game!
erlexus2
Ironically, the one they sent me as a replacement after they I posted this just stopped working tonight after reading your post response
not very happy
Welcome to the Roku Community!
We're sorry to hear about the private listening feature that is no longer working with on Roku Voice remote pro. We'd like to know more about how we can help. Kindly provide your Roku device ID and OS version from Settings > System > About. Also, does this issue happen when using a specific channel? What troubleshooting steps have you done so far? These information are important for us to further assist you.
We look forward to your response!
Sending you the best,
Kash
Model 4802X-Roku Ultra
Device ID: S0DA22AJS0C8
OS version/Software Version: 12.5.5 build 4174-C2
Old remote:
Name: Voice Remote Pro
Model: RC795
Firmware Version: rtn.4246
New remote:
Name: Voice Remote Pro
Model: RC795
Firmware Version: rtn.4246
Hope this helps someone: I received a replacement Roku Voice Remote Pro today. My remote from the Roku Ultra I have had for a couple of years has a rechargeable battery that is increasingly less able to hold a charge, so I was disappointed when this new remote played sound out of only the left side of my earphones. This set of earphones still worked well in my old remote; and other earphones worked in the new one, albeit with poor sound quality. The earphones seemed to have contact problems with the plug, and I would hear bits of sound when plugging them in.
I had ordered an aftermarket silicone case, and put it on. I re-inserted the earphone into the plug, and it caught an edge which held it out slightly. The earphones started working, and as I left it in longer, the sound improved and was stable. I just now unplugged them and then re-inserted the plug, and had to fiddle with the plug to re-establish good contact. I’m considering returning them, but I’m not confident another replacement would be any better after reading the Roku community posts.
Hi GH23,
Thanks for reaching out here in Roku Community.
We understand that you are having issues when connecting a private listening to a Roku voice remote. Review suggestions below for No audio is heard to help troubleshoot:
Still no dice? To help troubleshoot the issue further, follow this link: How to resolve an issue with private listening
Keep us posted on how it goes.
Regards,
Nimfa
edit - after doing those things the remote private listening is still NOT working
I have the same problem. This will temporarily fix both the Bluetooth and the remote. Open the Roku app and tap the remote at the bottom. When the remote opens tap the dear at the top. Do the Adjust audio delay. I have to do the every this I want to use the Bluetooth or wired ear phones so the is a problem with the remote or the Roku itself.
Hi Larry95376,
We appreciate you for your first post in the Roku Community!
Thanks for letting us know about the behavior you are seeing with using headphones with Roku remote for private listening and we appreciate the troubleshooting steps you've done so far.
We recommend performing the below steps and see if you can resolve the issue:
If the issue persists, please refer to the support article here for additional troubleshooting steps: How to use headphones with your Roku® voice remote for private listening | Official Roku Support
Does this clear up the issue you are seeing? Please keep us posted.
Best regards,
Mary
We have 2 Roku Pro Remotes connected to 2 different T.Vs..after the first ones quit working, (They were battery operated,), I ordered the pros for both TVs… They are about six months old and within a week of each other. Both of them stopped working with the headphones… I have gone through all of the steps mentioned here and none of it works… We are still without headphone jack, private, listening on both remotes..not want to buy any more remotes..suggestions?
Hi TJMooney,
Welcome to the Roku Community, and thanks for raising this concern directly with us!
We'd love to investigate further this issue that you're having with the Roku voice remote pro. Could you elaborate on the troubleshooting steps that you have taken so far? Have you tried to use different headphones?
With detailed information, we will be able to assist you further.
Thanks,
John
