Where did you buy it from? It is under warranty. By the way you don't need to use the headphone jack. That is rather old school. You can use the Roku Remote Control app for your phone and use a pair of Bluetooth headphones or earbuds for private listening. This is what I do. Wired pluggin headphones using a 3.5mm jack is old school. I have 2 Voice Remote Pros but I do not use the headphone jack on the remote. It is also very easy to rip out the cord from the jack.
We bought it directly from Roku.
I got it for my wife. She knows about the app, but doesn’t want to use. She doesn’t like the phone ringing in her ear while she’s watching a show. She’s old-school that way.
Looks like a warranty return, unless someone from Roku gets back to me with a fix.
Thanks, though
Hi, I just bought the roku voice pro and haven't been able to get the headphone jack to work at all. As far as liking the "old school ways" good for her, my daughter is the same. Alot of things and People should be more old school. Just sayin.
Same here. Got it today, from Roku. I hear a little click in my headphones when I plug it into the remote but the audio stays playing on the TV.
The fact of the matter is that the jack is there, so it should work. If it doesn't work, they shouldn't include it. Whether it's "old school" or not, your comment is not helpful.
