Forum Discussion

antonio993's avatar
antonio993
Reel Rookie
2 years ago
Solved

having issues playing netflix

is anyone else having issues playing netflix on their roku tv? the app will open and maybe play the first 2 mins of a show until it either pauses and won’t continue or just exits the app. i tried deleting and reinstalling netflix but that didn’t fix anything. i know it’s just a roku thing because the same netflix account is working fine with my apple tv and my moms roku tv is having the same issue. any suggestions?

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Thanks for inquiring an update, Joshkendle

    For the time being, the issue is being worked on by the appropriate Roku team. It might also be best to contact the channel provider's support and inquire further about this since most channels on the Roku platform are maintained and developed by the channel providers themselves.

    In addition, you can check if the channel is up-to-date by manually checking for updates to get the latest version of the channel that might resolve the issue. To do this, highlight the channel, then press the star (*) button. After this, select "Check for Updates".

    We hope the best for you.

    All the best,

    Kash

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi antonio993 stefanie_walden,

    Welcome to the Roku Community!

    We're happy to help you with your problems on Netflix. We'd like to know more about the issue that you ran into. Please provide us with more details.

    • Are you getting error messages or error codes when trying to play content?
    • How far is your Roku TV from your network router?

    With more detailed information, we will be able to assist you further.
    Best regards,
    Eunice

    • stefanie_walden's avatar
      stefanie_walden
      Reel Rookie
      2 years ago

      No, nothing like that as soon as I get on Netflix it will play for a min or less then shut off back to home screen.. 

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        2 years ago

        Hi stefanie_walden,

        Thanks for keeping us updated!

        We understand that you're having problems streaming with Netflix. We're happy to help. Have you tried removing the channel and then re-adding it? Please follow the steps below to remove, restart the system, and re-add the channel:

        1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
        2. Restart your Roku device: Restart the device from the settings menu. Go to Settings > Power > System restart (if you do not see a Power submenu, skip to the next step).
        3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

        Let us know if this works for you!
        Best regards,
        Eunice

  • ace7876's avatar
    ace7876
    Newbie
    2 years ago

    My Roku TV is doing the same thing with Netflix and also with Prime.

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi ace7876,

      Welcome to the Roku Community!

      We will be more than happy to assist you with your issue with Prime and Netflix channels, but did you try the troubleshooting steps that have been provided by RokuEuniceL? If yes, could you elaborate more about the issue that you're running into? Are you getting an error message or code? Could you send us a photo or video of your issue?

      We look forward to hearing from you soon.

      All the best,

      John