Forum Discussion

Amber92411's avatar
Amber92411
Reel Rookie
2 years ago
Solved

Having issue using Airplay with iPhone

I have a Roku 5115x that is updated to the most recent software version and my iPhone is not picking it up for screen mirroring. I’m afraid perhaps my tv is just too old, but on the off chance it’s not what am I doing wrong that it won’t mirror?

 

I have it set to prompt, the phone and tv are both in the same network, I have restarted both devices, what else can I do?

  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi @Amber92411,

    We appreciate for keeping us posted in the Roku Community!

    Thanks for providing us with your device information and for taking some troubleshooting steps in trying to resolve the issue. We have passed along your concerns to the appropriate Roku team to investigate further.

    Please note that to ensure that Airplay is successfully connected to your Roku device, make sure your Roku device has the Airplay option enabled. To check that, go to Settings > Apple Airplay & HomeKit AirPlay. Enable AirPlay if it is turned off. Now, try to connect Airplay to your Roku device.

    For more detailed information on how to use AirPlay and HomeKit with your Roku device.

    Let us know what you find out.

    All the best,
    Chel

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  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi Amber92411,

    Thanks for taking your first post in the Roku Community!

    We appreciate you letting us know about the issues you've been having with the screen mirroring feature on your Roku TV, and we'd be more than happy to coordinate this with the appropriate Roku team for further investigation and correction.

    With this being said, kindly provide us with the following details below:

    • Roku device model, serial number, device ID, and OS version. (This can all be found in Settings > System > About.)
    • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
    • Are you able to utilize the screen mirroring feature before or not at all?
    • What specific troubleshooting steps have you tried to take to resolve this?
    • Model and OS version of the Apple/iPhone device you are trying to screen mirror from.

    We'll be looking forward to your response, as we are more than eager to help you resolve this.

    All the best,
    Chel

    • Amber92411's avatar
      Amber92411
      Reel Rookie
      2 years ago

      It is a Roku tv model: 55fs3700

      hardware I’d: 5115x

      s/n: 2N00GX622783

      sogrware version: 12.5.5 build 4174-08

      devuce I’d: 4R651G622783

      tracker Id: 83-139-180

       

      iphone: 11

      ios version: 17.3.1

       

       

      Thank you!

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi @Amber92411,

        We appreciate for keeping us posted in the Roku Community!

        Thanks for providing us with your device information and for taking some troubleshooting steps in trying to resolve the issue. We have passed along your concerns to the appropriate Roku team to investigate further.

        Please note that to ensure that Airplay is successfully connected to your Roku device, make sure your Roku device has the Airplay option enabled. To check that, go to Settings > Apple Airplay & HomeKit AirPlay. Enable AirPlay if it is turned off. Now, try to connect Airplay to your Roku device.

        For more detailed information on how to use AirPlay and HomeKit with your Roku device.

        Let us know what you find out.

        All the best,
        Chel