Forum Discussion

Binty's avatar
Binty
Reel Rookie
2 years ago
Solved

Haven’t received HDMI extender, ordered last month

I ordered the free HDMI extender back on March 19th and still haven’t received it. I also never got any email or confirmation about a tracking number or anything? Can I please get some assistance, th...
TV & Player Setup
  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Welcome to the Roku community, Binty!

    Thanks for reaching out to us regarding your order, we will gladly help you.

    Just wanted to let you know that we'll be sending you a private message to provide you with further assistance. Let's get this sorted out for you!

    Best regards,
    Jharra

Emissary35's avatar
Emissary35
Roku Guru
2 years ago

This shouldn't even be an issue because the HDMI extender should be included in the packaging with all of the other materials for the Roku Stick. The fact that it's free and you have to put in a request for it separately and then wait several days for it to arrive is an absolute joke.

If you order a Fire Stick it comes with an extender, because that is common sense. The way Roku does it is completely idiotic! There is plenty of room in the packaging if the box were slightly redesigned to fit the extender, so just start including it Roku! Not that they'd ever listen to common sense.

Binty's avatar
Binty
Reel Rookie
2 years ago

Yep, agree 100% it’s pretty ridiculous