Forum Discussion

Superman37's avatar
Superman37
Channel Surfer
12 months ago

Have to push buttons twice now to get command to go through

So, used to, and has always been this way, if you hit the back arrow or forward arrow, it would do a little 10 second skip then start playing automatically. Now, I have to hit ok to make it play. Same with the back skip button. I don't like this, clearly you did this in response to people having issues with hitting a button once on their remotes and it acting like they hit it 2, 3, 4 times. Those people have clearly either worn out their remotes or damaged them and just need to pony up and replace them. I don't like having to hit 2 buttons to perform 1 action/function. Please undo whatever you did addressing this issue because it is very annoying and monotonous. Thanks

 

Sincerely, 

 

Large spender on roku products but willing to take business elsewhere if need be. 

Currently own: 

Roku soundbar/speakers/considering subwoofer and another set of speakers

Roku tv

Newest roku ultra remote

Roku LED lights. 

Multiple generations of roku streaming devices

6 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert

    That sounds like an app-specific issue.  The default behavior is and has always been to do what you describe.  Any app that didn't function that way handled the buttons in its own way.

    • Trussell's avatar
      Trussell
      Newbie

      I have this problem now. It’s a recent thing. Until about two weeks ago one button push would take me to any channel or app.

      • RokuHaz-M's avatar
        RokuHaz-M
        Community Moderator

        Hi there! Trussell 

        Thanks for reaching out!

        Could you tell us what steps you have taken so far? If you haven't done it yet, can you try replacing the batteries? For now, I recommend downloading the Roku Mobile App as an alternative remote for your device. Here’s a link to download it for free.

        Keep me posted!

        Roku Community Team