Forum Discussion

RonBurgundy's avatar
RonBurgundy
Reel Rookie
2 years ago
Solved

Have to connect to wifi every time I turn the tv on.

Every time I turn on my tv I have to reconnect to wifi network. Also, when I push the on button tv starts but Roku dies not. I have to unplug rolu and plug in again and it comes on. 

tv & player wifi
  • RokuRhea-V's avatar
    RokuRhea-V
    5 months ago

    Hi rege142,

    Thanks for joining the Roku Community! 

    I appreciate you letting us know about your connectivity issue. 

    • When did this issue happened?
    • What is the current software version of your TV?

    While waiting, here are some quick troubleshooting tips to help you resume streaming:

    1. Power cycle the Roku device for 30 seconds.
    2. Restart the router.
    3. Reset your network- Settings > System > Advanced System Settings > Network connection reset > Reset connection. Note: Know your Wi-Fi credentials before you proceed. After the network reset, your Roku device will restart, and you will need to return to the Settings menu to set up your wireless network again.

    Please keep us posted. 

    Thanks,
    The Roku Community Team 

  • RokuRhea-V's avatar
    RokuRhea-V
    4 months ago

    Hey nothappyuser,

    Welcome to the Roku Community!  
    Thanks for reporting this network issue to us. You can try the troubleshooting steps below:  

    1. Restart your streaming device: Home > System > Power (If you do not see a Power submenu, skip to the next step) > System restart.  
    2. Update your device: Settings > System > System Software.  

    Visit our Roku support website for more information on how to fix Roku streaming device update problems.  
    If it's still not working, please inform us so we can investigate.  

    The Roku Community Team

12 Replies

  • jontalk's avatar
    jontalk
    Roku Guru
    2 years ago

    RonBurgundyIn addition to what others have said, I'd recommend you install WiFi Analyzer for Android, and if iPhone, something similar from the app store. Once installed on your phone, you'll be able to see how many others are using the same channel/bandwidth setting. Log into the router and change the channel and bandwidth to one less congested. I personally use the 5gHz band with bandwidth set at 40 rather than 80. Hope that helps

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    Do you have a Roku TV or a Roku device connected to a TV?  What's the model number of the Roku device displayed under Settings->System->About?

    Assuming you have a Roku device connected to a TV, after you turn on the TV try pressing Home on your Roku remote a few times.

    • RonBurgundy's avatar
      RonBurgundy
      Reel Rookie
      2 years ago

      thanks- it is the roky device connected to a tv. I reset the network and it seems to have worked. 

    • LB5900's avatar
      LB5900
      Newbie
      2 years ago

      Hi – we have this same issue. It started doing this a few months ago. Everytime we turn on the TV (we use the Roku remote for this) we have to reconnect with the internet. We have a Roku Express 4K+.

      • renojim's avatar
        renojim
        Community Streaming Expert
        2 years ago

        If you're using the TV's USB port to power the Express, try using a USB power adapter plugged into the wall.  If it's plugged into the TV's USB port, it's probably being powered down with the TV.  It should reconnect when it powers up, but it may take a minute.

  • jontalk's avatar
    jontalk
    Roku Guru
    5 months ago

    RonBurgundyDid you ever bother trying the solution I suggested ages ago? Connectivity issues are almost ALWAYS due to channel congestion..Up to you my friend 🙂