Forum Discussion

SClough's avatar
SClough
Channel Surfer
5 months ago

Guide times are off randomly.

Why is the guide time wrong most of the time? Tv time correct, guide time way off…. Unplug, restart, system update. Nothing helps. This has happened with 2 separate tvs

10 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    5 months ago

    Hey there, SClough.

    We're glad you're here in the Roku Community!

    Thanks for informing us about this, and we'd like to be able to understand this concern better. 

    Could you please clarify if you're referring to the Live TV Channel guide time? If possible, could you take a photo of it so we can take a closer look?

    Please get back to us soon!

    Best,
    The Roku Community Team

    • SClough's avatar
      SClough
      Channel Surfer
      5 months ago
      • Live tv and streaming tv guide are affected. I just turned tv on at 5:10 am. Time was correct for about a minute then changed to 10:00 pm. The zip code settings are correct on my tv. Onn brand tv although we had same issue with tcs brand. Cant figure out how to attach photo
      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        5 months ago

        Thanks for getting back! SClough.

        May I know what troubleshooting steps you have tried so far? This will help us isolate the issue even further.

        Let's figure this out together. Please get back to us!

        Best,
        The Roku Community Team

    • Iluvsitcoms's avatar
      Iluvsitcoms
      Newbie
      3 months ago

      I don’t know about OP but for me it is 6:32 but my Roku is playing programs saying the time is 6:18. So it is playing the previous program. Example. It is playing Sabrina the teenage witch instead of what the guide says which is “Are we There yet?”