Forum Discussion

gspdogman's avatar
gspdogman
Reel Rookie
2 years ago
Solved

Guest mode not working properly

When I place our guest Roku device in Guest Mode there is no option for them to login to their personal account and see their personal streaming channels. 

Any suggestions on how to resolve this issue?

  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hello! gspdogman,

    We appreciate your post in the Roku Community!

    Thank you for alerting us about your guest using guest mode on your Roku device. We apologize for the delayed response. We are glad to help.

    With Guest Mode, your guests can confidently use their own app accounts and subscriptions on your Roku streaming device. Guests can enjoy free content, live TV, and music from The Roku Channel, CBS News, iHeartRadio, and more, or try out any of the 10,000+ apps that Roku offers. Guests can also add any app they want from the Roku Streaming Channels Store. In Guest Mode, your guests will not be able to access your apps, make unauthorized purchases on your card, or influence your recommendations.

    For more detailed information about how to use guest mode, please check here.

    Thanks,
    Arjiemar

  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi gspdogman,

    Thanks for keeping us posted!

    Please be advised that when you enable Guest Mode on your Roku device, your guests can sign in to apps using their own account credentials. Your guests’ credentials will be automatically removed from the device on the specified date.

    Guests can enjoy free content, live TV, and music or try out any of the 10,000+ apps that Roku offers. They can also add any app from the Roku Streaming Channels Store.

    With Guest Mode, your guests won’t have access to your personal streaming channel accounts or be able to use your Roku account to make purchases. Instead, they can safely use their subscriptions and not worry about remembering to sign out before they leave.

    You can visit our Support article to learn more about the Guest Mode on your Roku device.

    We hope this information helps.

    All the best,
    Chel

9 Replies

  • gspdogman's avatar
    gspdogman
    Reel Rookie
    2 years ago

    Does anyone from Roku even read these posts as it appears no one does!!!!

    • RokuArjiemar's avatar
      RokuArjiemar
      Retired Moderator
      2 years ago

      Hello! gspdogman,

      We appreciate your post in the Roku Community!

      Thank you for alerting us about your guest using guest mode on your Roku device. We apologize for the delayed response. We are glad to help.

      With Guest Mode, your guests can confidently use their own app accounts and subscriptions on your Roku streaming device. Guests can enjoy free content, live TV, and music from The Roku Channel, CBS News, iHeartRadio, and more, or try out any of the 10,000+ apps that Roku offers. Guests can also add any app they want from the Roku Streaming Channels Store. In Guest Mode, your guests will not be able to access your apps, make unauthorized purchases on your card, or influence your recommendations.

      For more detailed information about how to use guest mode, please check here.

      Thanks,
      Arjiemar

      • gspdogman's avatar
        gspdogman
        Reel Rookie
        2 years ago

        I completely understand how to turn on the guest mode BUT that is not the issue. 

        How can the guests login to their account using our internet network instead of using just the basic Roku applications?

        This is extremely important as guests definitely want to login so they can enjoy their own programs. 

        Thanks in advance for any help you can provide. 

  • ivideoweb's avatar
    ivideoweb
    Reel Rookie
    12 months ago

    I keep having smae problem. It asks my guests to select a checkout date and then nothing happens. To fix I have to login to my account and flip it off guest mode and then back on. Then the guest tells me they now get access to the calendar and can proceed and it works. There is a glitch in the software somehow. PLEASE ROKU FIX. I do not need to piss off guests with something so simple. 

    • optize's avatar
      optize
      Newbie
      12 months ago

      Same problem here.  I was hoping it was my device that was defective but it looks like a Roku bug.   Does anyone know if any other devices that have a guest mode? I’m not going to be able to use the Roku if it’s so buggy.  

      • SOletsGOFLX's avatar
        SOletsGOFLX
        Newbie
        10 months ago

        I am now having an issue with my guest mode as well.   I was able to click the calendar and it updates, but when I get to the next screen it's almost blank.  Like all the app boxes are there but it's blank.  Not sure how to fix this and a major issue.   Is there a way to reboot it?