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ryanj403's avatar
ryanj403
Reel Rookie
2 years ago

Guest Mode - Will it be made available in Australia

Hi folks, 

Why is guest mode not available in Australia? Seems like a weird arbitrary restriction. 

Are there plans to make guest mode available in Australia?

My Roku streaming stick works fine when I'm in other Countries but doesn't seem to allow me to enable guest mode when in Australia. 

Regards, 

Ryan

 

4 Replies

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  • Anonymous's avatar
    Anonymous

    ryanj403 

    according to this:

    https://community.roku.com/t5/Roku-setup/Which-International-Countries-Can-Use/td-p/788254

    ROKU is not officially supported in Autrailia

    Roku is officially supported here:

    • United States
    • Canada
    • France
    • United Kingdom
    • Germany
    • Argentina
    • Brazil
    • Chile
    • Colombia
    • Costa Rica
    • El Salvador
    • Guatemala
    • Honduras
    • Mexico
    • Nicaragua
    • Panama
    • Peru

    That's it. Apps outside those counties may or may not work, depending on if the developer decides to support a Roku app in a country where Roku itself isn't supported. Most don't, though a few do.

     
     
    • ryanj403's avatar
      ryanj403
      Reel Rookie

      Thanks for the response.

      I note here that Guest Mode did work until Roku detected I was using the device in Australia. Then Guest Mode was actively removed from my account with no notification or explanation. This broke the device as it was stuck in a failed Guest Mode state with no recourse to fix it without a full factory reset. I actually thought the device was faulty until I stumbled upon a forum article buried somewhere that mentioned that guest mode would not work in Australia. 

      I'm fine with the device not being "officially supported" in Australia. However, this appears to be active Geo-restriction for the Guest Mode feature. 

      I'm curious as to whether this artificial restriction for the Guest Mode feature is likely to change in the near future as the Guest Mode feature was the main reason I bought the device in the first place. 

      • renojim's avatar
        renojim
        Community Streaming Expert

        I'm not sure where Anonymous 's list came from, but Roku does officially support Australia.  It's a rather recent addition, but it was at least several months ago.  However, as was stated, not all features are supported in all regions.  What isn't supported is a VPN or anything that masks a user's true location.  Why Guest Mode isn't available in Australia is anyone's guess.