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AnthonyG2's avatar
AnthonyG2
Reel Rookie
3 years ago

Grey screen white brackets and then flashing full white screen tried fac resetting nothing works.

I was able to use my Roku TV all week up until today. My TV screen started flashing a grey screen with white brackets then it switches to a full white screen. I've tried factory resetting it and nothings worked so far. 

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  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi AnthonyG2,

    Welcome to the Roku Community!

    Thanks for the post and for letting us know about the behavior you are seeing with your Roku device. We appreciate the troubleshooting steps you've done so far. 

    Can you please verify what Roku TV brand and model number device are you using? What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?

    Please let us know as we'd like to take a closer look to see if there's anything else we can suggest to help.


    Best regards,
    Mary

    • AnthonyG2's avatar
      AnthonyG2
      Reel Rookie
      3 years ago

      Its the ONN Roku TV, this one to be exact >  Link , the serial number is GB220901C40005966. 

      this is what is happening when i power on the TV.

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi AnthonyG2,

        Thanks for following up and providing a photo.

        In this case, please contact your TV manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

        You can reach them here: ONN TV help support

        If you have any other questions or concerns, please let us know.


        Best regards,
        Mary