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KPASCH5911's avatar
KPASCH5911
Channel Surfer
3 years ago

green screen after the dancing roku logo

My Roku express would suddenly go baack to the home screen. i unplugged the roku and let it for 1 minute. It worked for one day. I unplugged and did a reset and also reset my internet. I have have nothing but a green screen after the dancing ROKU logo.

TV & Player Setup

3 Replies

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  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi KPASCH5911,

    Thanks for posting in the Roku Community!

    We understand that you are having an issue with Roku Express crashing to the home screen. We will work with you to know what went wrong so we can assist you further and fix the issue.

    • How are you powering your Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet?
    • Have you already tried performing a factory reset on the device to see if you can get past the bouncing Roku logo screen?

    For more information about how to factory reset your Roku device, visit our Support page here: How to system restart or factory reset your Roku streaming device | Official Roku Support

    Please keep us posted and we'll continue assisting you from there.


    Best regards,
    Mary

    • KPASCH5911's avatar
      KPASCH5911
      Channel Surfer
      3 years ago

      the Roku is plugged into the tv. As stated I did the reset and now once it goes past the dancing Roku it goes to a green screen and that’s it

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi KPASCH5911,

        Thanks for the quick response and note.

        Please provide us with the serial number of your Roku device (printed on the side/back of the device).

        Once we have this information, we'll have our support team reach out directly to assist you further.


        Best regards,
        Mary