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Classicrun's avatar
Classicrun
Channel Surfer
3 years ago

Glitch rate is 10000 and red /orange. I have tried EVERYTHING.

My glitch rate is off the scale in red - 10000. Does this explain all my problems?  I have excellent connection and excellent strength and the Internet is good but the stupid thing keeps shutting off and saying no Internet. I run speed checks and the Internet is fine. The only problem is the Roku. I have reset, I have rebooted, I have done everything I can think of. I am ready to throw this piece of junk in the trash and just use the fire stick. 

tv & player wifi

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  • RokuKarla's avatar
    RokuKarla
    Retired Moderator
    3 years ago

    Hello Classicrun

    Welcome to the Roku Community!

    Could you tell us more about the issue you have about the concern you're running into? Could you tell us who your internet service provider is? If it's Comcast or ATT, we would recommend changing your router settings for the 2.4 GHz band from g/n to b/g/n, as customers have stated that this helped resolve their issue.


    Regards,
    Karla

    • Classicrun's avatar
      Classicrun
      Channel Surfer
      3 years ago

      I have AT&T. I had 100 fiber and switched to 300 fiber because Roku kept sending low or no internet. I have restarted devices multiple times, rescanned, reset, etc. I still have glitches off the scale. The device is now 3 feet from the router. Nothing has worked. I’m ready to throw it in the trash. I have 2 Apple TVs and fire stick. 

    • Classicrun's avatar
      Classicrun
      Channel Surfer
      3 years ago

      I have b/g/n on my router and still have extremely high glitches and disconnects. Ready to trash it. 

    • FireStickNow's avatar
      FireStickNow
      Channel Surfer
      2 years ago

      I bought a firetv stick and that solved the problem.  I'm getting almost 200mb on the stick and everything now comes in HD.  

      • Strega2's avatar
        Strega2
        Roku Guru
        2 years ago

        HD streaming services need around 5-8Mbps, so 100Mbps was not a problem.  If that Roku was connected via 2.4GHz Wi-Fi (as older/lower-end models were), then increasing the ISP speed probably wouldn’t change anything.  My guess is there was noise in the 2.4GHz spectrum that needed to be found (if it was a device under the OP’s control) or it was time to move to 5GHz – which is often the case especially if the noise is your neighbors’. 

        Roku’s lowest-end models used to be 2.4GHz only. Now their website shows even the cheapest Roku as supporting 5GHz. So, buying a new [anything] was likely to solve the problem.