Forum Discussion

tdempsey62's avatar
tdempsey62
Newbie
7 months ago

Gives black screen and no sound

Apps pull up on screen, but when trying to open up selected movie get black screen and no sound.  Have turned power off and on. Unplugged cords and replugged.  But not working. Any suggestions?

1 Reply

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    7 months ago

    Hi, tdempsey62 

    Welcome!

    Thanks for reaching out regarding the issue you've experienced with the black display when accessing content. 

    For us to provide the right troubleshooting step, I'd like to request additional information.

    Share us with the details below...

    • What specific content/s are you trying to access?
    • Is this happening to a specific app or every app that you access?
    • When did the issue start?

    Keep us posted.

    Thanks,
    Roku Community Team