Forum Discussion

JBerus's avatar
JBerus
Reel Rookie
3 years ago

Getting An Error 014.30, Solutions Not Working

The internet on my Roku box was working fine, and then we got a new internet modem. It's giving me an error 014.30. It won't connect to our internet modem, but it connected to a phone hotspot. I've t...
tv & player wifi
RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi reverev,

Thanks for the post.

Have you tried the steps posted by RokuKarla above as well as posts from RokuKariza-D to see if that resolves the issue? In addition, can you please specify the exact steps you are taking to reproduce this issue?

Once we have this information, we will be able to assist you further.


Best regards,
Mary

reverev's avatar
reverev
Channel Surfer
3 years ago

Good Morning Mary,

In answer to your question, I have reset my router, and the express device, but as I said before everything works except Roku. It could be the express device, it gets hot, other than that I don't know.                            

Thank you for responding!

  • HDMIGuy's avatar
    HDMIGuy
    Roku Guru
    3 years ago

    reverev Have you checked that your router is broadcasting on 2.4 GHz b/g/n ?  

    Furthermore, if the affected device is either a Roku Express or Roku Premiere, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About.