Forum Discussion

Dragunov's avatar
Dragunov
Channel Surfer
2 months ago

Game mode notification doesn't stop showing up regardless of settings.

Greetings.

I have an AOC model 43S5045/78G on version 14.5 and, whenever I turn on either my PS2, PS3 or PS4 the "Game mode is active" warning always shows, regardless of changing the "Game mode Notification" to "never.

Roku TV
tv & player support

8 Replies

    • RokuElizer-A's avatar
      RokuElizer-A
      Community Moderator
      2 months ago

      Thanks for following up, Dragunov

      Our team is already aware of this issue and is currently investigating it. We appreciate your patience and will update you once we have more information.

      Thanks
      Roku Community Team

    • RokuElizer-A's avatar
      RokuElizer-A
      Community Moderator
      2 months ago

      Thank you for sharing this information. Dragunov​ 

      We will forward this to the team for further investigation. In the meantime, please let us know if you have any other concerns.

      We'll keep you posted.

      Thanks,
      Roku Community Team

      • Dragunov's avatar
        Dragunov
        Channel Surfer
        2 months ago

        Sorry for the delayed answer, but yeah, the only issue I have until now is this notification that seems to be bugged and showing up regardless of setting chosen.

  • Dragunov's avatar
    Dragunov
    Channel Surfer
    2 months ago

    Hello, RokuElizer-A​ , and thank you for replying.

    As you requested, here's the video, on Youtube. As you can see, every time I reboot/power on the console, the warning shows up, and yet, said warning is set to "Off" on the Tv settings. This issue also happens with both my PS2 and PS4.

    If you need any more info, TV firmware, etc, don't hesitate to ask.

    Thanks,

    Dragunov.

    • RokuElizer-A's avatar
      RokuElizer-A
      Community Moderator
      2 months ago

      Hi Dragunov​, 

      Thanks for getting back to us and providing the video. In the meantime, could you please initiate a system restart? Navigate to Home > Settings > System > Power > System Restart > Restart. Let's see if that resolves the issue. Additionally, we would like to ask for the following details:

      • Roku device model, Serial number, device ID, OS version, and build. (which can be found on Settings > System > About)
      • Tracker ID (press Home button 5 times, followed by back button 5 times)

      We'll wait for your response.

      Roku Community Team

  • RokuElizer-A's avatar
    RokuElizer-A
    Community Moderator
    2 months ago

    Hey, Dragunov 

    Thanks for reaching out regarding the game mode warning on TV when turning on your PlayStation. We're here to help.

    We would appreciate more information. Could you please send us a video that shows how the issue happens?

    Please keep us posted.

    Thanks,
    Roku Community Team