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shubham7646's avatar
shubham7646
Newbie
2 years ago

Frozen video Peacock App please help..

On 1 specific show (Suits) on the Peacock App after playing for about a minute the video will freeze, the show is still running as I can hear the audio, but the video is frozen. I can watch any other show on the Peacock app or any other app with no problems, just seems to have problem with Suits .I have tried the normal things, FF, Rew, restart episode, different episode, delete/reinstall app, restart and factory reset Roku still with same results. Not too sure what else I can do.

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  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi shubham7646,

    Welcome to the Roku Community!

    We understand that you're having a problem with the Peacock channel. We're happy to help. If the issue persists on one channel after attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

    If there is anything else we can do to help you, please let us know.

    Best regards,

    John