Forum Discussion

Robin9's avatar
Robin9
Newbie
2 years ago

frozen streaming stick 4 and i have tried everything

I have replaced batteries in remote, I have paired it and unplugged everything and back again but comes back to the home screen and I can't go anywhere else.  What can I do or do I need a new Roku stick

TV & Player Setup

1 Reply

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    We don't have enough information to determine if you need a new stick, a new remote, or a new Wi-Fi receiver.  The model number of your stick would help, but If it came with a USB cable with a "bump" in it, that's the Wi-Fi receiver.  The remote won't work if it's not there or is faulty.