Forum Discussion

Rowepanaxvideo's avatar
Rowepanaxvideo
Channel Surfer
3 years ago
Solved

Frozen on let's get started/select language screen

What’s the solution?
  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi Rowepanaxvideo,

    Thanks for keeping us updated!

    We recommend doing a factory reset to see if that helps resolve the issue. For more information on how to perform this, visit our support article at this link: How to system restart or factory reset your Roku streaming device

    One additional action we recommend is to try and connect your Roku device directly to your TV during the activation and setup process.

    Let us know how it works!

    All the best,
    Kash