Forum Discussion

Rowepanaxvideo's avatar
Rowepanaxvideo
Channel Surfer
3 years ago
Solved

Frozen on let's get started/select language screen

What’s the solution?

TV & Player Setup
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Rowepanaxvideo,

    Thanks for keeping us updated!

    We recommend doing a factory reset to see if that helps resolve the issue. For more information on how to perform this, visit our support article at this link: How to system restart or factory reset your Roku streaming device

    One additional action we recommend is to try and connect your Roku device directly to your TV during the activation and setup process.

    Let us know how it works!

    All the best,
    Kash

5 Replies

Replies have been turned off for this discussion
  • Rowepanaxvideo's avatar
    Rowepanaxvideo
    Channel Surfer
    3 years ago

    Danny, I have read a ton of post regarding the same frozen screen issue. So, please, stop the bs and tell me how Roku solved the problem. Or, how about a RMA to return the unit, just purchased.

    jim

    • Rowepanaxvideo's avatar
      Rowepanaxvideo
      Channel Surfer
      3 years ago

      Roku express 4K, have tried everything in help windows. Reset password, reset receiver, rebooted receiver, 

      no matter what screen locks at language selection.

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      3 years ago

      Hi Rowepanaxvideo,

      Welcome to the Roku Community!

      Thanks for letting us know about the behavior you're experiencing with the Roku Express 4K, and we're sorry for the trouble. We would be more than happy to assist you with this. How are you powering your Roku device? Is it through a power strip, through a USB port connected to your TV, or directly to a wall outlet?

      We look forward to hearing from you!

      All the best,
      Kash