Thanks for following up, JuanM412!
I've found that our Support team has already reached you via email for further assistance. I'd recommend you check your email.
Let me know if you have any other questions.
Regards,
Nimfa
I've checked my email but I haven't received a response. Not even in the spam folder there's an email about this issue.
Hi 2Duck,
Thanks for reaching out and providing me with your information.
I have passed along your information to our Support team. They will follow up and assist you.
Please stay safe and healthy, we thank you for your patience.
Best regards,
Mary
Hi Mark_E,
Welcome to the Roku Community!
Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.
Keep us posted with the details.
Best regards,
Mary
Hi Mary & Nimfa. I would like to receive the Roku Free HDMI extender. I also get error after many atempts.
Using form on https://my.roku.com/hdmi". After I click continue it says:
Error Oops, something is wrong. We are not able to process your order at this moment. This may be due to a bad serial number or multiple orders of extenders.
Please contact me so I can receive your HDMI extender. Streaming Stick 4k. 3820R, S/N S08Y421SMC7V.
I received my Streaming stick today and also cannot order an extender (get the message that cannot process my request at this time). I set up the Roku on a different TV than the one where I want to use it. I got the Roku set up there including setting up an online account. When I check my online Roku account, the serial number for the device does not match what is on the Streaming Stick. I have tried both serial numbers and neither get me through. How do I order an HDMI extender?
Hi, I sent the information they asked me to request the HDMI extender but I haven't got a reply yet.
