Forum Discussion

Matthew77's avatar
Matthew77
Reel Rookie
2 years ago
Solved

Forensic Files Seasons and Episodes listed and playing in backwards order

My wife and I like to binge Forensic Files episodes.  Something changed last night and the seasons and episodes are all listed in descending order.  When she is trying to watch them they play in the wrong order, episode 4 will finish and episode 3 begins playing next instead of going on to episode 5.  I can't find anything in the controls that will let us reverse the order.  We have not noticed the issue with any other shows so far.

Any suggestions as to what the problem is or how it can be fixed?

  • RokuMary-F's avatar
    RokuMary-F
    2 years ago

    Hi Community users,

    Thank you for reporting this issue to the Roku Community!

    We believe this issue has now been resolved. We suggest you try watching content on your Roku device to see if you are still experiencing the issue you are reporting. We will be closing this discussion now as we believe that most, if not all, of consumers have resolved this problem.

    If you are still experiencing this issue, go ahead and start a new thread, and shoot me a PM.

    We're going to mark this post as solved and lock the thread. Thanks to everyone who reported this and for your patience while we worked with the channel partner to find a resolution.

    Happy Streaming!

    Roku Community Team

     

6 Replies

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  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi Matthew77,

    A warm welcome here in the Roku Community!

    We appreciate you alerting us to the content issue you're experiencing, and we'd want to know which channel you're experiencing it on.

    Kindly update us!

    Regards,
    Rey

    • Matthew77's avatar
      Matthew77
      Reel Rookie
      2 years ago

      Thanks for your response.  It is happening on the Roku channel.

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi Matthew77,

        Thanks for response!

        We would be more than happy to investigate further, but we will need further details. Can you please provide us with the following information:

        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
        • Does this issue occur on a specific channel? if so, what channel and what version or build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)?
        • tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
        • steps to reproduce the issue

        Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

        We look forward to working with you to help resolve this issue.

        All the best,

        Chel