Forum Discussion

Tess11's avatar
Tess11
Newbie
2 years ago

for roku and acorn programs cant select program as remote skipping in all directions. Netflix OK

Roku for TV Model 3920X

I have roku, acorn and netflix on the TV.  Suddenly for both Acorn and Roku programs (does NOT happen with Netflix), using the Roku remote to try and select a program is not possible, as there is skipping past  multiple programs in any direction up down left right and landing on a program I do not want.

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi Tess11,

    We appreciate your first post here in the Roku Community!

    Thanks for sharing with us the issue with your Roku device. We have a workaround for this issue: Navigate to Settings > System > Power > (If you do not see a Power submenu, skip to the next step.) System restart. Let's see if there are any changes after doing it.

    Please keep us posted on what you find out!

    All the best,

    Chel

    • Tess11's avatar
      Tess11
      Newbie
      2 years ago

      Fixed with restart.  Thank you so much

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hello Tess11,

        We appreciate you for keeping us updated!

        It is our pleasure to hear that the matter has been resolved. We express our gratitude for your effort and understanding.

        Happy Streaming!

        All the best,

        Chel