Forum Discussion

prisonerdrw's avatar
prisonerdrw
Binge Watcher
2 years ago
Solved

"For a better experience, try pairing your remote again"

Remote Model RC834 being used on an Insignia NS-24DR220NA18. I have just about had it with this stupid remote not working properly, or the TV or Roku not getting this remote to work properly. In the...
remotes
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Hi, prisonerdrw.

    Thank you for providing us with more information. 

    Would you mind providing us with a photo of the error message prompted for reference? Also, does this happen every time you turn on your TV, or does it randomly appear? 

    Regarding your remote issues, we actually offer the Roku mobile app as an alternative to your physical remote. It works well with all of Roku's streaming devices and has a private listening feature. Furthermore, if you want to request a replacement for your remote, we highly suggest reaching out to the Customer Support of Insignia. You can also contact their direct line at 1-877-467-4289 for further clarification and assistance regarding their remote. 

    Please be also advised that we only support the software system of the Insignia Roku TV. They are the ones who created their hardware devices/players. 

    Let us know if there's anything else we can be of assistance with and we'd be more than happy to continue doing so. 

    Best regards,
    Carly

aluke's avatar
aluke
Newbie
2 years ago

Same issue, I get this e very time I use the Roku.  Isn't there any way to disable this useless message once and for all?

RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi prisonerdrw aluke,

Thank you for keeping us posted, and welcome to the Roku Community!

We understand you're having a problem with the Roku remote. We're happy to assist you. Please be advised that you may need to check the batteries on your Roku remote. Dead or low batteries can cause the remote to stop working. Replace the old batteries with new ones, and check if the remote is working. Repair the remote. If the batteries aren't the issue, re-pair the remote to your Roku TV.

If the problem still persists, please let us know.

All the best,

John

  • prisonerdrw's avatar
    prisonerdrw
    Binge Watcher
    2 years ago

    Update:

    About November 17 or so, I changed the batteries. The remote worked. Tonight, I tried out the voice option again and it went back to the same problem. Now maybe this just may be me, but batteries that last only 10 days in a remote means it's a bad remote. Sure these are Harbor Freight's Thunderbolt Magnum batteries, which are the cheapest ones at that store, but 9-10 days is kind of short. I put their more device friendly Thunderbolt Edge batteries in and while the remote is recognized now, the voice still doesn't work. The problem is that I believe I checked it on Sunday and it said 70%. I'm sorry, but I don't believe the "battery" issue is a real issue. It's bad software for this stupid remote.

    I refuse to be a guinea pig for Roku's software engineers who flunked computer software in college.

    Fix the problem, or don't. I don't care.

    Added is a photo of the firmware version, which I believe someone asked for before, maybe.

     

    • prisonerdrw's avatar
      prisonerdrw
      Binge Watcher
      2 years ago

      Today, I get the stupid "please pair your remote again" message.

      I check the voice remote on the settings screen, I get this:

      Seriously, I believe I've used it before, like yesterday, November 28!

      I believe that part of the problem is Roku updating the home screen lately. About a month ago, the home screen went to the four row (or column, whatever) screen, then a couple weeks ago, went back to the three row, then back to the four row around the same time as the remote issues occured.

      Again, hire better software engineers or something. I'm beyond sick of this problem. Someone else be the guinea pig.

    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator
      2 years ago

      Thank you for keeping us in the loop, prisonerdrw.

      Would you be so kind as to provide us with the following information:

      • Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
      • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

      Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.

      Sincerely,
      Janadee

      • prisonerdrw's avatar
        prisonerdrw
        Binge Watcher
        2 years ago

        All of that info is in this thread already. Scroll up. Serial number YK00F3506030. Again, this is a 5 year old TV but the remote is the issue. Maybe stop messing with something that worked before and doesn't work now.