Forum Discussion

prisonerdrw's avatar
prisonerdrw
Binge Watcher
2 years ago
Solved

"For a better experience, try pairing your remote again"

Remote Model RC834 being used on an Insignia NS-24DR220NA18.

I have just about had it with this stupid remote not working properly, or the TV or Roku not getting this remote to work properly. In the two months I've had this remote, half the time the remote isn't paired properly or whatever the problem is. The voice control doesn't work and apparently the system on the TV can't tell what the battery level is. So whenever I go to the Home screen, I get this message:"

"For a better experience, try pairing your remote again

Get improved battery life and better navigation. You can always do this later in Settings."

First off, great grammar error in the first sentence. There should be a period after "again."

Second, how am I supposed to pair a remote that's ALREADY PAIRED? I try to pair it like I did when I first paired it and nothing happens, since the TV probably thinks "Why is this moron pairing a remote that's already been paired?" I agree, expect I'm not the moron, whoever programmed this system is.

I am beyond frustrated with this remote and have gone back to the original remote that I got on my TV years ago.

Seriously, Roku, fix this, or stop having this annoying notifications pop up. Or tell me what I'm doing wrong, if it's me (which it isn't, since I'm not an engineer or a programmer, but apparently whoever programmed this apparently isn't either).

Note: If you can't help me, don't reply with some "try doing what you tried to do two or three times a day again, the 1,000,000th times the charm" stuff.

remotes
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Hi, prisonerdrw.

    Thank you for providing us with more information. 

    Would you mind providing us with a photo of the error message prompted for reference? Also, does this happen every time you turn on your TV, or does it randomly appear? 

    Regarding your remote issues, we actually offer the Roku mobile app as an alternative to your physical remote. It works well with all of Roku's streaming devices and has a private listening feature. Furthermore, if you want to request a replacement for your remote, we highly suggest reaching out to the Customer Support of Insignia. You can also contact their direct line at 1-877-467-4289 for further clarification and assistance regarding their remote. 

    Please be also advised that we only support the software system of the Insignia Roku TV. They are the ones who created their hardware devices/players. 

    Let us know if there's anything else we can be of assistance with and we'd be more than happy to continue doing so. 

    Best regards,
    Carly

23 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    My preferred method for pairing a remote is to unplug the power from the Roku device, press and hold the pairing button (or Home and Back at the same time) until the light starts flashing, place the remote down next to the Roku device, and then connect the power to the Roku device.  Once it finishes starting up it should find the remote and pair.  I have to admit that I haven't tried this with a TV (or at least not in a very long time), but I don't see why it wouldn't work.  Note that simply turning off the TV and turning it back on isn't good enough.

    • prisonerdrw's avatar
      prisonerdrw
      Binge Watcher
      2 years ago

      Tried that once. TV plug is hard get to, and since you haven't tried it in a while, I'll ignore you. Plus, it's already on the help list.

      I tried all of the suggestions on this page for a voice remote with batteries and no pairing button (great idea getting rid of that, guys.) So don't suggest anything from this page:

      https://support.roku.com/article/208755708

      This list doesn't help when the remote works one day but not the next.

      THIS IS A SOFTWARE PROBLEM.

      The software version on my TV is 12.5.0 and Build 4176.

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Hi, prisonerdrw.

        Thank you for providing us with more information. 

        Would you mind providing us with a photo of the error message prompted for reference? Also, does this happen every time you turn on your TV, or does it randomly appear? 

        Regarding your remote issues, we actually offer the Roku mobile app as an alternative to your physical remote. It works well with all of Roku's streaming devices and has a private listening feature. Furthermore, if you want to request a replacement for your remote, we highly suggest reaching out to the Customer Support of Insignia. You can also contact their direct line at 1-877-467-4289 for further clarification and assistance regarding their remote. 

        Please be also advised that we only support the software system of the Insignia Roku TV. They are the ones who created their hardware devices/players. 

        Let us know if there's anything else we can be of assistance with and we'd be more than happy to continue doing so. 

        Best regards,
        Carly

  • aluke's avatar
    aluke
    Newbie
    2 years ago

    Same issue, I get this e very time I use the Roku.  Isn't there any way to disable this useless message once and for all?

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi prisonerdrw aluke,

      Thank you for keeping us posted, and welcome to the Roku Community!

      We understand you're having a problem with the Roku remote. We're happy to assist you. Please be advised that you may need to check the batteries on your Roku remote. Dead or low batteries can cause the remote to stop working. Replace the old batteries with new ones, and check if the remote is working. Repair the remote. If the batteries aren't the issue, re-pair the remote to your Roku TV.

      If the problem still persists, please let us know.

      All the best,

      John

      • prisonerdrw's avatar
        prisonerdrw
        Binge Watcher
        2 years ago

        Update:

        About November 17 or so, I changed the batteries. The remote worked. Tonight, I tried out the voice option again and it went back to the same problem. Now maybe this just may be me, but batteries that last only 10 days in a remote means it's a bad remote. Sure these are Harbor Freight's Thunderbolt Magnum batteries, which are the cheapest ones at that store, but 9-10 days is kind of short. I put their more device friendly Thunderbolt Edge batteries in and while the remote is recognized now, the voice still doesn't work. The problem is that I believe I checked it on Sunday and it said 70%. I'm sorry, but I don't believe the "battery" issue is a real issue. It's bad software for this stupid remote.

        I refuse to be a guinea pig for Roku's software engineers who flunked computer software in college.

        Fix the problem, or don't. I don't care.

        Added is a photo of the firmware version, which I believe someone asked for before, maybe.