This issue was eventually fixed with a firmware update last fall.
About 2 days after 11.0 released, I did a "check for updates" on my R635 and it updated to 11.0
I still have 3 other S425's that are still on 10.5 and wont update to 11 yet, but that's alright. On my R635. the soundbar is recognized via eARC now every time I turn on the TV, Atmos works when Netflix is launched. No more settings fixes every time I turn on the TV 😄
That’s so good to hear! Haven’t received the update on my r635 yet. Must be rolling it out by region. Can’t wait to try it out!
Haven’t received mine yet, but am hopeful it will solve some problems. I haven’t been having the same issues here, but a related (I think) issue with a pause in audio going to my Altos 8i sound bar every time I start video. Finally had to switch to optical out to make it tolerable to watch/listen. That issue has been discussed extensively elsewhere. Hoping the two problems are related. Would welcome anyone’s thought’s or experiences regarding that…
Well this is good news. The update hasn't made its way to my TV yet but when it does hopefully it will fix the problem.
That said, TCL's support is still absolutely horrible and because of that I am sticking by what I said and will never buy another TCL product again. Too many options and competitors with better support to deal with this BS.
GuitarMan I own 3 TCL Roku TV's. All 3 work flawlessly. I don't need customer support on any device I own. Roku, iPhone, Google Nest, Echo Dot and many more. What most people don't understand is the when you call customer support or tech support you aren't talking to an actual educated technician. Your talking to a minimum wage work who is simply reading off a trouble tree chart. You can figure most things out yourself with a simple Google search. Heck UI fixed my washing machine and dishwasher myself by watching YouTube. When it comes to Roku TV's it is either TCL. Hisense, ONN, Sharp, Sanyo, JVC, RCA and Hitachi. I may have missed one. TCL is the most popular.
