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Antx227's avatar
Antx227
Channel Surfer
2 years ago
Solved

Firmware needed for my Sharp lc-58q737ou

I need the firmware for my TV  Sharp lc-58q737ou I need to download it onto a USB. I tried to look for it online and on your website with no luck. Please let me know thank you. Sharp customer servi...
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Thanks for acknowledging our response, and we appreciate you for keeping us posted, Antx227 

    In this time being, if you're not able to perform a complete and total reset to your Roku TV, we recommend performing it. Kindly be advised that a factory reset clears the majority of data from your Roku device and restores it to a factory default configuration. Specifically, the process will: Erase your personal preferences. Unlink your device from your Roku account.

    Please follow the steps below:

    1. Locate the physical pinhole reset button on the back of your TV. 
    2. Once you locate the button, use a paperclip and press and hold it for about 30-60 seconds.
    3. Wait for the Roku TV to reboot.

    Please keep us posted on how this works.

    Best wishes,
    Kash

Antx227's avatar
Antx227
Channel Surfer
2 years ago

TV was working fine. One day it just started going into a boot loop. I'm just looking for the firmware for it. I contacted Sharp who advised me to contact Roku. I already did the normal troubleshoots that was given to me. I read somewhere that if I get the firmware on a USB and input it into the TV it could help resolve the situation. I've done a lot of searching around online and I see other people having the same exact issue. Are you able to help?

RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
2 years ago

Hello! Antx227,

Thanks for the post,

We appreciate you reaching out to us about your TV. We're pleased to assist.

  • Is this a Roku Sharp TV?
  • Is this the first time you set up/activated this Roku TV/device?
  • Is your Roku TV/device, currently connected to your network?
  • What do you see on your TV screen?

Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar

  • Antx227's avatar
    Antx227
    Channel Surfer
    2 years ago

    Yes it is a Sharp Roku TV

    No it is not the first time activating. I have had this tv for about 2 years.

    It is not connected to the network. As stated in my previous posts, the tv once plugged in will go in a boot loop. I plug it in, "Sharp Roku TV" shows in the middle of the screen after a few seconds like its going to start then it turns black and then repeats. 

    There are a ton of consumers that have this same exact issue that have reached out. It is a very common issue with your TVs. 

    Can I PLEASE get the firmware for this tv?? Customer service at Sharp is non existent. 

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Thanks for acknowledging our response, and we appreciate you for keeping us posted, Antx227 

      In this time being, if you're not able to perform a complete and total reset to your Roku TV, we recommend performing it. Kindly be advised that a factory reset clears the majority of data from your Roku device and restores it to a factory default configuration. Specifically, the process will: Erase your personal preferences. Unlink your device from your Roku account.

      Please follow the steps below:

      1. Locate the physical pinhole reset button on the back of your TV. 
      2. Once you locate the button, use a paperclip and press and hold it for about 30-60 seconds.
      3. Wait for the Roku TV to reboot.

      Please keep us posted on how this works.

      Best wishes,
      Kash

      • Antx227's avatar
        Antx227
        Channel Surfer
        2 years ago

        I did all of the troubleshooting already. I held that thing down for about an hour! It just keeps doing the loop. I've read through so many posts online and tried it all. 

        Can you PLEASE just send me the firmware???? I'm literally at a point where I'm going to bring this Roku TV to the junkyard and just take the loss. Never again smh....

        All I'm asking for is the firmware Roku. Please let me try that so I can stop bothering support.