Forum Discussion

Dnails72's avatar
Dnails72
Newbie
3 years ago

Fios upgrade and Roku tv(not stick) can’t be found

I just upgrade my Fios.  Now when I go to the input for Roku for streaming services my remote can’t find it.  I use the app as a remote. Any ideas or help would be appreciated on how I can stream my other services. 

tv & player wifi
  • Strega's avatar
    Strega
    Roku Guru
    3 years ago

    By "upgrade" do you mean that you have a new router?  If so, did you make the SSID and passphrase exactly the same as before?  If not, the app will not find the Roku since the Roku is not connected to the network.

    • OwnerofDevices's avatar
      OwnerofDevices
      Roku Guru
      3 years ago

      Verizon fios has DFS on by default. So, you need to disable DFS via the my fios app on your phone.