Forum Discussion

Jglte7620's avatar
Jglte7620
Reel Rookie
5 years ago
Solved

Favorites completely gone!

Model: Hisense 58R6+ Serial#: X001008E2VLR Device ID: S02589DE2VLR Operating System: 9.4.0 • build 4192-94 After this last update a week ago, it completely removed my favorites. I cannot even go ...
  • RokuDanny-R's avatar
    RokuDanny-R
    5 years ago

    Hi everyone,

    Thanks for the posts.

    Please be aware that the Auto Favorites feature has been moved to the Recent Channels view. In addition, the All Channels view will no longer be ordered based on the channels in Auto Favorites.

    You will be able to show/hide OTA channels and OTT streaming channels. For more information about how to do this, visit our Support page here: How do I find TV listings using Live TV Channel Guide?

    We look forward to having additional channel management features in the future.


    Thanks,
    Danny

cwcheese's avatar
cwcheese
Roku Guru
5 years ago
IK wrote:

To be fair, one positive feature of this change is that when you go to the channel guide and use the up and down arrows to switch, you can scroll speedily though the channels on the listing, much more rapidly than before when it just stepped through the channels one at a time.

The FF/RW buttons also work to walk through the guide as a page-up page-down kind of function

purrfectpatty's avatar
purrfectpatty
Binge Watcher
5 years ago

But today I can't even select a channel from the guide . No matter what I do it just goes to the first channel on my guide. It just keeps getting worse and worse. WTF are you people doing there???

  • Visitor45763's avatar
    Visitor45763
    Roku Guru
    5 years ago

    purrfectpatty , someone else posted that they called Roku phone support about the guide outage, and they weren't even aware of it. They wanted to do scripted troubleshooting steps. 

    It's like Roku's not even trying. They didn't even inform the helpdesk "hey guys, we're having a guide outage. You may get some calls." 

    Maybe the helpdesk was doing what every does. Just act like nothing's happening. "Thank you, we've passed it along." I've got a feeling that's a toxic place to work. It sounds like Hans Christian Andersen's "King wears no clothes." I bet people have to maintain a straight face and act like all this is normal, and productive, and cultivating goodwill among customers. Nothing wrong. It's free danish day in the cafeteria.

    • mikeism's avatar
      mikeism
      Streaming Star
      5 years ago

      Recent Accomplishments

      NASA Team: 

      - Landed a spacecraft on Mars after it traveled approximately 293 million miles.

      Roku Team: 

      - Removed the Favorites feature from Live-TV and replaced it with 'Recent Channels' which is broken and won't work for over-the-air channels.

      - Broke a bunch of other things.

      • Harvini's avatar
        Harvini
        Roku Guru
        5 years ago

        So, what you're basically saying is that the ROKU staff is not a bunch of "Rocket Scientists".  those folks are all over at NASA building rockets.  I guess its the leftovers that work at ROKU.