Forum Discussion

adge's avatar
adge
Binge Watcher
3 years ago

Fandango screen takes over my Roku TV screen

I have Roku TV, and the whole screen keeps getting blocked by a Fandango/VUDU ad screen. It locks up everything & I cannot watch anything. I have been able to remove it temporarily with this method : From the home menu, head to Settings > Home Screen. From there you can turn off both the Fandango stores and the News section by toggling them from “Show” to “Hide.”

BUT it still comes back. I don't subscribe to either of these. The above method is from a post on thinkgeek from 2017. I cannot find anything here or anywhere more recent & cannot get to any kind of phone support from Roku the company. The screen just has the little circle spinning forever. Any hints to call a real person? Thanks in advance. This has been going on for months now.

17 Replies

  • Sondanaa's avatar
    Sondanaa
    Newbie
    8 months ago

    Hi, I just had this problem in 2024. [TLDR, needed to clean the remote] Every time I turned on my Roku TV it would go to Fandango and I could not get out of the page. Even the power button was useless. The buttons seemed to register (the screen would glitch, and I would hear the button press feedback from the speakers) but eventually the TV refused to turn on again after multiple unpluggings. I opened up the remote and realized the batteries had corroded. Opened up the remote more to expose the processing board and saw the battery acid had gotten on the electronics. I washed the board with water and a q tip, let it dry, put it all back together, replaced the batteries, and it worked like a charm.

    • rekcedbob's avatar
      rekcedbob
      Reel Rookie
      5 months ago

      I have a new Roku with fresh batteries and it still happening in 2025. Randomly opens Fandango.

      • rekcedbob's avatar
        rekcedbob
        Reel Rookie
        5 months ago

        There isn't a fix for this problem... switching to Amazon or Google. A bummer after spending more on their best Roku Streamer. Trash.

  • renojim's avatar
    renojim
    Community Streaming Expert
    3 years ago

    Do you have a Fandango/Vudu button on your remote?

    • adge's avatar
      adge
      Binge Watcher
      3 years ago

      yes we do. it does not appear to be pushed in or activated. what can we do please?

      • RokuNimfa-C's avatar
        RokuNimfa-C
        Retired Moderator
        3 years ago

        adge

        Thank you for bringing this issue to our attention. We apologize for the inconvenience you have experienced with the Fandango/VUDU screen repeatedly appearing on your Roku TV.

        Check if the shortcut button on the remote control is stuck. Try removing the batteries from the remote and see if the issue still occurs. Instead of simply hiding the channel, would it be possible for you to try removing it completely, especially since you do not use it?

        Keep us posted on how it goes. 


        Regards, 
        Nimfa