Forum Discussion

biscuitbeau's avatar
biscuitbeau
Reel Rookie
2 years ago
Solved

Factory reset stuck on "updating channels"

I have a TCL Roku TV that is 3 years old. Roku was lagging badly and wouldn't let me open most apps. No new software update available, strong internet connection, and I power cycled multiple times. Decided to do a factory reset. I've tried twice using the physical reset button on the TV and three times using the factory reset using the remote, and I keep getting stuck at "updating channels" after I log in.

TV & Player Setup
  • RokuEuniceL's avatar
    RokuEuniceL
    2 years ago

    Hi, @Zeeno,

    Greetings from the Roku Community!

    We understand you are also having issues with being stuck on updating channels, and we appreciate your posting about this.

    Are you getting any error messages or error codes?

    Kindly try restarting your network router for the updating of channels highly depends on your internet. After doing so, you can restart your Roku device by unplugging it from the power outlet and plugging it back in.

    Let us know how it goes, and we will continue to assist you further.

    Kind regards,
    Eunice

  • RokuJanadeeK's avatar
    RokuJanadeeK
    2 years ago

    Hi Mariav49,

    Welcome to the Roku Community!

    We understand that you are having issues updating channels on your Roku device. We're happy to assist.

    Please be aware that the channel update process during the activation of the device solely relies on your network strength. With this, we would recommend that you restart your router and try again. If the issue is persistent, kindly try connecting the device to a mobile hotspot just to check for differences.

    Please let us know if there's anything else we can help you with.

    All the best,
    Janadee

13 Replies

  • Noderoc's avatar
    Noderoc
    Newbie
    2 years ago

    Same here. Trying to setup a new ultra… stuck on updating channels… must be a problem on Roku’s end

    • biscuitbeau's avatar
      biscuitbeau
      Reel Rookie
      2 years ago

      I just retried a few minutes ago after seeing someone say their TV started to work again and mine got past the "updating channels" screen! I agree it was an issue on Roku's end that I hope is fixed now

    • Corn's avatar
      Corn
      Reel Rookie
      2 years ago

      Still stuck on updating channels!

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      2 years ago

      Warmest welcome here in the Roku Community, Corn!

      We appreciate you for bringing this to our attention and we sincerely apologize for any inconvenience this may have caused. No worries! We'd be more than happy to further assist you in updating your channels successfully.

      May we first know what specific apps are affected by this? In the meantime, try rebooting your Roku TV to resolve this. (Settings > System > Power > System restart) 

      Let us know how it goes and we'll continue assisting you from there. 

      Best regards,
      Carly

  • Zeeno's avatar
    Zeeno
    Newbie
    2 years ago

    My fifth attempt. Been stuck on "updating channels" for an hour this time.

    • RokuEuniceL's avatar
      RokuEuniceL
      Retired Moderator
      2 years ago

      Hi, @Zeeno,

      Greetings from the Roku Community!

      We understand you are also having issues with being stuck on updating channels, and we appreciate your posting about this.

      Are you getting any error messages or error codes?

      Kindly try restarting your network router for the updating of channels highly depends on your internet. After doing so, you can restart your Roku device by unplugging it from the power outlet and plugging it back in.

      Let us know how it goes, and we will continue to assist you further.

      Kind regards,
      Eunice

      • Mariav49's avatar
        Mariav49
        Newbie
        2 years ago

        My tv had the same issue 😩at this point I’m really regretting buying this tv