Thanks for the post.
Please be aware that factory resetting your Roku device should be a last resort when troubleshooting issues on your Roku device.
Since you're currently having issue activating your Roku device, have you tried connecting your Roku device to an alternate wireless network, such as a mobile hotspot, to see if you can activate your Roku device? Then once your Roku device is activated, trying to re-connect to your home wireless network?
Please keep us posted what you find out.
Thanks,
Danny
I have been unable to get an activation code from Roku. It keeps telling me that it can't reach me by email. I've spent 3+ hours with 4 different Customer Service Reps. Two of them told me to try using a mobile hot spot (which I have through Verizon on my iPhone) but were unwilling to walk me through the procedure. The last one actually hung up on me after saying try a mobile hot spot. I have not ever used my hot spot, so need help.
Do you have an Android or Apple phone? The procedure is a little different on each, but on Android you go into Settings then Connections and look for "Mobile Hotspot and Tethering". That's where you enable it. You don't say what model number of Roku device you have, but some only support 2.4GHz, so ensure the "Band" is set to 2.4GHz. Take note of the "Network name" and Password and then when you scan for Wi-Fi networks on your Roku connect to that network.
The procedure should be similar on an Apple phone.
Post back if you need more help. I don't know if it will solve the not receiving email problem, but good luck!
