Factory Reset & Re-Activation
That's odd. I've never seen it ask for a password. Sometimes it asks for a PIN that it displays on the screen (it's more of an "are you sure" thing than any kind of security). You may as well use the reset button to factory reset it. On all the Ultra models (and there have been more than one) I think there's an actual button on the bottom. With the power connected press and hold it for no less than 30 seconds while ignoring anything happening onscreen.
After reading your response again I may be misunderstanding what's going on. Did the factory reset complete? I think the password it's asking for is your Wi-Fi password.
Thanks for the post.
Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?
With more detailed information, we will be able to assist you further.
Thanks,
Danny
