Forum Discussion

Ddieter's avatar
Ddieter
Reel Rookie
2 years ago
Solved

Express 4K remote volume button works opposite

My remote's volume buttons often work in opposite direction - down turns it up specifically. It's fairly new. Any ideas , or how to get support ? Roku says device isn't eligible for support 

remotes
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Thanks for posting here at the Roku Community, Ddieter!

    We appreciate you for raising your concern here with us. No worries! Our Support team would be more than happy to further assist you with this. Kindly check your email from time to time, as they will reach you there for updates. 

    Please don't hesitate to let us know if there's anything else we can be of assistance with. We'd be glad to help.

    Kind regards,
    Carly

7 Replies

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Thanks for posting here at the Roku Community, Ddieter!

    We appreciate you for raising your concern here with us. No worries! Our Support team would be more than happy to further assist you with this. Kindly check your email from time to time, as they will reach you there for updates. 

    Please don't hesitate to let us know if there's anything else we can be of assistance with. We'd be glad to help.

    Kind regards,
    Carly

    • Relegator's avatar
      Relegator
      Newbie
      2 years ago

      I am having the same problem. Could someone from the support team assist me as well?

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi Relegator,

        From the Roku Community, welcome!

        We see that you're seeing the same issue going on with your remote, and we'd like to take a step in here.

        Could you please tell us when you started seeing this and what troubleshooting steps you have taken so far?

        If you haven't tried any, you can check out some guides here on how to proceed: How to fix your Roku voice or a simple remote that is not working

        Let us know more about this so that we can further assist you.

        Best regards,
        Rey