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KenSRQ's avatar
KenSRQ
Binge Watcher
2 years ago

Express 4k+ not discovered by Alexa Roku skill

I cannot get the Roku skill on Alexa to discover/recognize any of my three Express 4k+ devices. Numerous times, I have enabled the skill on Alexa, signed into my Roku account, linked to my Amazon account, and continued to allow discovery of my Roku devices. The Alexa app shows a screen telling me: "Alexa is looking for devices to connetect..." and after a while it reports "No new devices found." 

I check to make sure the Roku was not previously found, but it does not appear in the device list in the Alexa app. I have ensured that the Rokus are connected to the same network as the Alexa devices. The software on all devices is up to date. I have gone through this process many times, with the same result.

Any suggestions on how to get my Rokus recognized by the Roku skill on Alexa?

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  • Anonymous's avatar
    Anonymous
    2 years ago

    Check your wireless router for an option like device isolation or client isolation on the SSID you're using. If Alexa and Roku are on different SSID's (I'm guessing they aren't) then something like network isolation or AP isolation would prevent them from seeing one another. Just being on a guest network might prevent it by default.

    • KenSRQ's avatar
      KenSRQ
      Binge Watcher
      2 years ago

      Anonymous Would it matter if one is on 5GHz and the other is on 2.4GHz? I can't tell which of those either is on.

      • KenSRQ's avatar
        KenSRQ
        Binge Watcher
        2 years ago

        FWIW, I figured out how to check, and both Alexa and Roku ate on 5MHz