Forum Discussion

smahoney's avatar
smahoney
Reel Rookie
4 years ago
Solved

express 4k+ initially paired but now stuck on pairing screen

The first time I paired my Express 4k+ out of the box the red light came on on the remote but the tv screen now won't go beyond the pairing screen (after the "get started" screen).  The unit flashes one long, one short blue.  I've got my payment account set up at Roku.  My tv is an older Panasonic and doesn't have any choices on the HDMI setup except to control on/off of other devices (no COC or other).  I haven't gotten any e-mails from Roku.   

pairing remote
remotes
  • smahoney's avatar
    smahoney
    4 years ago

    Yay!  Easy fix.  One of my brand new batteries was dead -straight from the package with a good date.  (FYI-Rayovac) 

    Thanks for your reply! 

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    4 years ago

    smahoney

    Thanks for the post.

    Have you tried unplugging your Roku device and re-pairing your remote to see if you are still experiencing the same issue?

    For more information about how to pair your remote, visit our Support page here: Fix your remote

    Pleae keep us posted what you find out.


    Thanks,
    Danny

    • smahoney's avatar
      smahoney
      Reel Rookie
      4 years ago

      Yay!  Easy fix.  One of my brand new batteries was dead -straight from the package with a good date.  (FYI-Rayovac) 

      Thanks for your reply!