Forum Discussion

Denise_leber's avatar
Denise_leber
Newbie
4 years ago

Express 4K+ Has bouncing Roku logo

Dealing with a bouncing Roku logo for days.  Unplugged cords, did the reset for 30 seconds.  It’s plugged into a power adaptor into the wall. what else can I try? it’s only 4 months old 
bouncing logo
TV & Player Setup
Larryf4751's avatar
Larryf4751
Reel Rookie
3 years ago

Thanks for this

it did not fix the problem 

still bouncing logo

RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
3 years ago

Larryf4751

Appreciate the response.

I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

Thank you for your patience and understanding.


All the best,
Kariza

  • Safyre's avatar
    Safyre
    Reel Rookie
    3 years ago

    I’m having this same problem. Plugged into a wall. Tried resetting. Reset my router. Unplugged and waited 24 hours. Nothing has helped. 
    Please advise. 

    3941X

    SOAH217YJGAT

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi Safyre,

    Thanks for letting us know all that you've done! Appreciate the troubleshooting steps you've done so far.

    We'd like to gather more information about the issue you're running into. How long has the issue been occurring? In addition, have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue?

    With more information, we will be able to assist you further.


    Best regards,
    Mary

  • Safyre's avatar
    Safyre
    Reel Rookie
    3 years ago

    3 days. Just tried it on a different tv entirely (with a different roku power supply and hdmi cable) with the same results. 

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi Safyre,

    Thanks for keeping in touch and providing the additional information.

    We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.

    We appreciate your patience for the time being.


    Best regards,
    Mary

  • paraodiegoBR's avatar
    paraodiegoBR
    Reel Rookie
    3 years ago

    RokuMary-F 

    Roku device model and serial number/device ID: S0AH41CU35Y0. Model 3941x.


    when did you start to see this problem occur: today. We've been using it for a few days with no problems.


    steps to reproduce the problem you are seeing: Not sure what this means. It got stuck on the bouncy logo since we tried to launch it.


    what troubleshooting steps have you already taken to try to resolve the issue: It is plugged in. We tried to disconnect it for some time. We also tried the factory reset button on the back of the device. No changes.

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi paraodiegoBR,

    Thanks for getting in touch.

    I can see that you’ve been in contact with our Support team regarding your Roku device's bouncing logo issue. We would recommend continuing to work with them to resolve the issue you are experiencing as they would best be able to assist you moving forward.

    Please stay safe and healthy, we thank you for your patience.


    Best regards,
    Mary