Express 4K+ Has bouncing Roku logo
Dealing with a bouncing Roku logo for days. Unplugged cords, did the reset for 30 seconds. It’s plugged into a power adaptor into the wall. what else can I try? it’s only 4 months old
Forum Discussion
Hi Larryf4751
Thanks for reaching out here in the Community.
Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.
Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Please provide us as well the troubleshooting you've tried so we know what steps we should take next.
We look forward to your response.
All the best,
Kariza
It’s plugged into the wall
I've tried all of the unplug, restart and reset troubleshooting
thanks
Thanks for the reply.
Before forwarding your concern to our Support team, try unplugging your router first, then boot up your Roku device. Once it's up, replug your router. Make sure to troubleshoot in this order, and then let us know if there's any difference afterward.
Keep us posted!
All the best,
KarizaThanks for this
it did not fix the problem
still bouncing logo
Appreciate the response.
I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.
Thank you for your patience and understanding.
All the best,
Kariza
