Forum Discussion

Denise_leber's avatar
Denise_leber
Newbie
4 years ago

Express 4K+ Has bouncing Roku logo

Dealing with a bouncing Roku logo for days.  Unplugged cords, did the reset for 30 seconds.  It’s plugged into a power adaptor into the wall. what else can I try? it’s only 4 months old 
bouncing logo
TV & Player Setup
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
4 years ago

RJMac18 rarserve Jodyw 

Thanks for the follow up.

I have passed along the update to the appropriate Roku team to investigate further.


Thanks,
Danny

hdanley's avatar
hdanley
Newbie
4 years ago

We are also having this issue with our Roku Express 4K+ after only a couple of months of owning it.
SN: S0AH21A58XP4 Model: 3941X
We cannot get passed the loading screen anymore to do a reset with the remote or settings menu. We have tried the reset button on the back and the light never flashes showing that it has been reset. We have tried switching out power, USB and HDMI cables with no results. It’s plugged into the wall. 

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    4 years ago

    hdanley

    Thanks for bringing this to our attention.

    I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.


    All the best,
    Kariza

  • Jerbs's avatar
    Jerbs
    Newbie
    4 years ago

    I am having the same problem -- worked fine for many months, just stopped working last night.  Bouncing Roku logo only on Roku Express 4K+ linked January 20, 2022.  Serial number in my account is X0160050CXU9.  On physical device the S/N is S07P21A0CXU9, model 3941X.  Device is, and always has been, plugged into a wall outlet with a surge protector.

    Troubleshooting so far:

    Multiple power-off resets, without power for multiple hours

    Two factory-resets, holding button for 30 seconds each time

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    4 years ago

    Hi Jerbs,

    Thanks for reaching out regarding the issue you are experiencing. We'd like to take a closer look to see if there's anything else we can suggest to help.

    We recommend rebooting both your wireless router and your Roku device. In addition, how are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables? In addition, have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue?

    Please let us know and we'll continue assisting you from there.


    Best regards,
    Mary