Express 4K+ Has bouncing Roku logo
Dealing with a bouncing Roku logo for days. Unplugged cords, did the reset for 30 seconds. It’s plugged into a power adaptor into the wall. what else can I try? it’s only 4 months old
Forum Discussion
Hi everyone,
Thanks for the posts.
If you are experiencing an issue regarding stuck on the bouncing Roku logo, can you please provide us with the following information:
-Roku device model and serial number/device ID (these can be found on the Roku device)
-when did you start seeing this issue occur
-steps to reproduce the issue you are seeing
-what troubleshooting steps have you already taken to try to resolve the issue
Once we have this information, we will be able to investigate the issue further.
Thanks,
Danny
Same issue as everyone else. Model 3941X. X01600FP3G3D is s/n list in roku account but physical s/n is SOAH217P3G3D. Started today.
Thanks for the post.
It doesn't look like you've provided all of the information that I've requested in my previous post. Can you provide more details about what you are experiencing so I can pass the information along to be investigate further?
Please keep us posted.
Thanks,
DannyI purchased the Roku Express 4k+ model:3941x 4 months ago and worked previously. Now it is stuck on the bouncing Roku. I’ve done all things listed on the support page (unplug for period of time, factory reset) and nothing is working. I see this is a common issue with the 3941x. Has there been a resolution to the problem?
Thanks for the post.
If you are experiencing an issue regarding stuck on the bouncing Roku logo, can you please provide us with the following information:
-Roku device model and serial number/device ID (these can be found on the Roku device)
-when did you start seeing this issue occur
-steps to reproduce the issue you are seeing
-what troubleshooting steps have you already taken to try to resolve the issueOnce we have this information, we will be able to investigate the issue further.
Thanks,
Danny
I'm not sure what other info you are referring to.... Bouncing roku logo, won't factory reset. I've provided model number and s/n as you requested in your post.
dejaylucid
Thanks for the follow up.Can you please provide us with the following information:
-when did you start seeing this issue occur
-steps to reproduce the issue you are seeing
-what troubleshooting steps have you already taken to try to resolve the issueOnce we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
Thanks,
Danny
—>Roku Express4K+ model:3941x
—>no steps to reproduce it since it is stuck on the screen with Roku, can’t get past it to do anything
—>reset modem / unplugged tv, unplugged roku, disconnected hdmi, pushed reset button for more than 30 seconds on Roku, plug everything in and still have problem. Repeated the same steps and left off for 2 hours, when plug everything in still have same problem.
Thanks for the follow up.
Can you please provide us with the serial number/device ID of your Roku device (printed on the side/back of the device)?
Please keep us posted and I'll be able to pass along the information to the appropriate Roku team.
Thanks,
Danny
