Forum Discussion

Denise_leber's avatar
Denise_leber
Newbie
4 years ago

Express 4K+ Has bouncing Roku logo

Dealing with a bouncing Roku logo for days.  Unplugged cords, did the reset for 30 seconds.  It’s plugged into a power adaptor into the wall. what else can I try? it’s only 4 months old 
bouncing logo
TV & Player Setup
AvsGunnar's avatar
AvsGunnar
Community Streaming Expert
4 years ago

Denise_leber 

Generally for the bouncing Roku issue, the steps are to either leave unplugged for a bit or factory reset (press and hold button for 30+ seconds as you did).

The bouncing Roku logo is basically stuck in a boot process.  If the factory reset does not fix it, then device probably needs replacing.

Since your device is under 1 year old, should quality for replacement under warranty. (Instructions for Returns can be found at https://support.roku.com/article/208757058)

Ktangora's avatar
Ktangora
Reel Rookie
4 years ago

I have always had mine plugged into an outlet… 

bouncing logo is new and I bought this late fall. I’ve got and held reset numerous times to no avail. Unplugged and plugged back in and still bouncing logo.

help please

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    4 years ago

    Hi Ktangora,

    Thanks for posting in the Roku Community!

    If this issue is not resolved, please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.
    Please keep us posted with the details.
     

    Best regards,
    Mary

    • Ktangora's avatar
      Ktangora
      Reel Rookie
      4 years ago

      I’ve left it unplugged and tried again to no avail. The SN number is SO7P216CVEHW. Model number is 3941X RokuMary-F 

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        4 years ago

        Ktangora

        Thanks for the reply.

        I have forwarded your concern and information to our team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.


        All the best,
        Kariza

    • wperkerson's avatar
      wperkerson
      Newbie
      4 years ago

      I too am having the same My Roku Express 4K Plus stuck in the bouncing logo screen. I have been trying to resolve the issue for two hours.  I have tried the factory reset and resetting the remote.  My serial number is 507P515HWC4A, Model # 3941X. Thank you for your assistance in this matter.  Have a good evening.

      Wendy

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        4 years ago

        wperkerson

        Thanks for the post and providing us with your information.

        I have passed along your information to our Support team. They will follow up and assist you.

         

        Thanks,
        Danny

    • mang1's avatar
      mang1
      Binge Watcher
      4 years ago

      I HAVE THE SAME ISSUE

      PLEASE HELP ME

       

      EXPRESS 4K+

      SN: S07P216DEG3C

      MODEL: 3941X

      FCC ID: TC2-R1040

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        4 years ago

        mang1

        Thanks for the post.

        How are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet?

        With more detailed information, we will be able to assist you further.


        Thanks,
        Danny