Express 4K+ Has bouncing Roku logo
Dealing with a bouncing Roku logo for days. Unplugged cords, did the reset for 30 seconds. It’s plugged into a power adaptor into the wall.
what else can I try?
it’s only 4 months old
Forum Discussion
I can not get this device to go past the jumping logo. I've tried resetting it, restarting it, and I even tried resetting my modem. I called my internet provider to make sure they had not made changes that I wasn't aware of. Can you please help me?
Hi everyone,
Thanks for the posts.
If you are experiencing an issue regarding stuck on the bouncing Roku logo, can you please provide us with the following information:
-Roku device model and serial number/device ID (these can be found on the Roku device)
-when did you start seeing this issue occur
-steps to reproduce the issue you are seeing
-what troubleshooting steps have you already taken to try to resolve the issueOnce we have this information, we will be able to investigate the issue further.
Thanks,
DannySame issue as everyone else. Model 3941X. X01600FP3G3D is s/n list in roku account but physical s/n is SOAH217P3G3D. Started today.
My roku express 4k stick is stuck on the loading screen with the bouncing logo. I have tried unplugging it for a while plugging it back in. I have tried holding the reset button and all it does is make the screen go black. I’ve tried plugging it into different outlets as well. It’s started about 4 hours and all my other devices are working.
I have tried that as well and it did not work. When it starts up it shows the loading page which is the bouncing roku letters and it stays like that.
Generally for the bouncing Roku issue, the steps are to either leave unplugged for a bit or factory reset (press and hold button for 30+ seconds as you did).
The bouncing Roku logo is basically stuck in a boot process. If the factory reset does not fix it, then device probably needs replacing.
Since your device is under 1 year old, should quality for replacement under warranty. (Instructions for Returns can be found at https://support.roku.com/article/208757058)
I have always had mine plugged into an outlet…
bouncing logo is new and I bought this late fall. I’ve got and held reset numerous times to no avail. Unplugged and plugged back in and still bouncing logo.
help please
Hi Ktangora,
Thanks for posting in the Roku Community!
If this issue is not resolved, please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.
Please keep us posted with the details.
Best regards,
Mary
Hi there! My roku has been stuck on the bouncing letters logo and will not respond to anything, we've unplugged it overnight and also have reset multiple times nothing is working :(
Which Roku model number do you have? Is it plugged directly into the wall or are you using your TVs USB power?
It is model 3941X, it is connected to power on a regular outlet.
Hi Lolzjaz
Thanks for the post.
Please reply here with the serial number of your Roku device. It can be found at the back or underneath the player itself. Once we have the information needed, we'll be able to forward it to our support team for further assistance.
All the best,
Kariza
I’m having the same issue. Worked great for months and today not able to get passed the bouncing roku.
Device is plugged into the wall, SN: S07P21A5LKP9 (could be a zero or O) Model: 3941X
