Forum Discussion
Hi roridad,
A warm welcome to the Roku Community!
Thanks for bringing this to our attention, and we'd like to take a closer look into this and see how we can get you up and running.
To better understand the issue you're running into. Could you please tell us more about this? How are you powering your device? Is it directly to a wall outlet or to a TV USB port?
We would also suggest performing a system restart on your device, as it could be possible that your device receives an update. Try restarting it from Settings>System>System restart.
Tell us more about this so that we can further look into it.
Regards,
Rey
- roridad2 years agoReel Rookie
Connected to the wall. I did a system restart, which did not help. I see the problem as being the serial number attached to the device. It is not the one that has been associated with this device since I linked it to my account over four years ago (YG00FW517151). Thus, last night it worked fine; this morning it had this new serial number (YT008F055682), so was not yet "activated."
I went ahead with the activation process for this device's serial number. I was able to get my channel line up to appear, but now I have to log into each streaming channel as if it were the first time.
This doesn't make sense!
- Vriot2 years agoReel Rookie
Same thing here. My Roku Express also has a new number. I am unable to use it at all.
- RokuJanadeeK2 years agoRetired Moderator
Hi Vriot,
Thanks for letting us know.
We'd like to understand the issue you've been having with your device. Can you elaborate on your concern? Also, have you tried to check your Roku account through this website and manage the linked devices? Ultimately, a reset would mostly fix this concern.
Please inform us of your findings.
Regards,
Janadee