Forum Discussion

lonak1966's avatar
lonak1966
Newbie
5 months ago

Everytime I try to watch Netflix, it pauses

Netflix keeps pausing when I try to watch anything. I have removed the ap and reinstalled it, checked and updated it, unplugged my roku and re-started it and nothing works. This only happens with netflix

1 Reply

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert

    lonak1966-

    After removing the channel, but BEFORE reinstalling it, did you RESTART** your Roku to clear its memory cache?  Without the restart you may not get a clean reinstall.  This is not a cure-all but at least it will assure you of having an uncorrupted copy of the current channel app.
     
    Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System".   If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.
     
    **On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart.  Use the methods above.