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GladBear's avatar
GladBear
Channel Surfer
5 months ago

Every time I need new batteries remote volume swings from loudest to zero.

WHY does this happen every time i but in new batteries?! Volume control is crazy. One brief touch and it soars to max volume and then when i try to soften it the volume goes to zero. This happens EVERY time i insert new batteries. And yes, i paired the remote, checked for update and restarted. I’ve been thru this so many times I know how to troubleshoot  WHY can’t you fix this?  It’s so frustrating!

remotes

3 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    5 months ago

    Hi, GladBear 

    Thanks for posting here in the Roku Community.

    We appreciate you for sharing with us your concern with your Roku remote where every time a new battery is installed, the volume control does not work normally, and we'd like to gather more details so our team can provide you with a resolution.

    Can you please provide the details below:

    • What specific Roku remote model and Roku device model you are having issues with?
    • Have you tried any troubleshooting steps such as restarting the remote and re-pairing it?
    • When did you first encounter the issue?

    With more details that you can provide, our team can proceed with the necessary steps to assist you.

    Thanks,
    Kash

    • GladBear's avatar
      GladBear
      Channel Surfer
      5 months ago

      Roku 4-K with voice remote purchased around mid-2023.

      this issue happens EVERY TIME I insert fresh batteries.  I have paired the device and done troubleshooting countless times over past few years.  It always happens after inserting new batteries - which I did yesterday.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        5 months ago

        Thanks for keeping us posted, GladBear

        We have sent you a private message here in the Roku Community. Kindly check your inbox since we've reached you from there.

        We hope to have a continuous communication with you.

        Thanks,
        Kash