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vaskyb3's avatar
vaskyb3
Newbie
2 years ago

Eternal loading screen trying to play shows on Max

I tried updating Max but it was current so I uninstalled and reinstalled. I power cycled.

I have 2 other Roku devices in the house and Max works okay on them.

This device goes to a perpetual loading screen after you select a Max movie. But it plays other services (Netflix, Vudu) fine.

Help??

1 Reply

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi vaskyb3,

    Greetings from the Roku Community!

    We appreciate you letting us know about your problem connecting your Roku mobile app to your Roku device. We will work with you to know what went wrong so we can assist you further and fix the issue. Please tell us more details so that we can better understand the problem you are having.

    • When did the issue occur?
    • What Roku device are you using right now?
    • What is the software version of your Roku device? (Check on Settings > System > About.)

    We are eager to hear from you and investigate this matter further. Thank you!

    Kind regards,

    Eunice