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Rich_T's avatar
Rich_T
Roku Guru
3 years ago

Error 009 wont connect to wifi

(UK based)

I have two Roku devices, a Stick+ and a streambar as well as a fire stick, all have been working flawlessley up to now

Due to some electrical work, my router was powered down and re-started.

Every device has re-connected to the routers wifi signal, and works fine, including the roku streambar, however the streming stick+will not connect, it sees the wifi, connects to it initiall, but then fails on the second stage with a red cross and error 009.

 Ive re set the network connections and factory re-set the stick, but still it will not connect, the roku streambar has no isues .

 I have also borrowed an older Rou express model from someone who upgraded to  the ore advanced fire TV stick, and thatroku express  also conencts without any issues

 and yet the stick will not connect, however it will connect to my phones wifi hotspot.

 

I have also tried a Now TV box ( powered by roku) that i have not used for years, and that also works.

 

So to sum up,

Roku Streaming stick + will not connect to wifi, either from my main router, or homeplugs wifi accecss point

Streambar no issues

Express no issues

Now TV box ( powered  by rokku) no issues

all other wifi devices, no issue

Network hardware/info:

ISP: Now Broadband (£22/month unlimited VDSL/FTTC 65mbps down/20 up + inclusive unlimited calls)

 Router Tp link Archer VR2800

Develo homeplugs with wifi access point (Dlan 1200+ with wifi and 240v pass through)

tv & player wifi

13 Replies

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  • Rich_T's avatar
    Rich_T
    Roku Guru
    3 years ago

    So the following have been tried with no effect:

    RE-set of the network settings

    re boot of the router ( several)

    Factory re set of the roku stick

    using the hidden menu to re set the wifi/network settings

    changing the security on the wifi network

    changing the type (b/g/n etc)

    changing between 2.4 and 5Ghz

    changing the wifi channels

     

    all no effect.

     It connects to the wifi network ( green tick)

    by the next one shows a red cross, followed by an error message (009) offering the option to re-boot

    and that does not work either.

     

    Time to upgrade from Roku to Fire TV?

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      3 years ago

      Hi Rich_T

      Thanks for letting us know about the issue you're experiencing.

      Please reply here with the serial number of the affected Roku device. This can be found in Settings > System > About. We'll be able to further assist you from there.


      All the best,
      Kariza

  • cbemeryjr's avatar
    cbemeryjr
    Newbie
    3 years ago

    I found out after calling tech support for my cable company that the Roku was turned off in the router setting which prevented it from connecting to Wi-Fi and once it was enabled in the router settings then it began to work.

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    3 years ago

    Rich_T 

    It is a little weird that the Streaming Stick will connect to the hotspot but neither of your network bands.

    In the Archer routers, there is a MAC address Filtering feature under Security/Access Control that whitelists and blacklists devices. (this will usually prevent the device from even connecting to the network though).  Sounds like you can connect to network but not internet.  Worth a look into.  If you have any accompanying ISP apps (ie. on your phone), verify that nothing is "Paused" or "Blocked" regarding the Streaming Stick.

    Although it would not explain the 2.4ghz issue, I would also verify that the 5ghz is not configured to use DFS. Roku cannot see or use DFS channels (52-140).  If your Roku Streambar is currently using the 5ghz, then you can rule this out as well.

    Another thing I would try is to disconnect the Devolo extenders while troubleshooting and move the Streaming Stick as close to the router as possible in order to try a connection.  Wondering if maybe there is an issue with the Long Range Wireless Receiver cable of the Roku Streaming Stick. (receiver is built into the cable).  Possible it is connecting to the hotspot because the phone/hotspot is probably pretty close to it during its connection.   Normally getting a hotspot connection helps verify that the Roku device is actually working.  Use of extenders sometimes confuses Roku when experiencing a connection issue. (Roku saves last known connection and then gets confused which AP to connect to when there are multiple.)

    If it is not a hardware issue, I would comb through all my router settings (and any mobile ISP app settings) that may be blocking the internet access of the Roku Streaming Stick.  If you go to Settings/Network/About you should see a MAC address that might be helpful in the search.  Normally in ISP apps, devices will be listed with names, but sometimes also MAC addresses.  In the router, almost everything will be MAC address or LAN IP numbers regarding the connected devices.

    ---

    The above would be where I would start while waiting for Roku Support to contact you.  Feel free to post an update.  Include the Roku OS Software build from Settings/System/About just to rule out old/stuck software as a potential issue.

    • Rich_T's avatar
      Rich_T
      Roku Guru
      3 years ago

      All access control and mac filtering is set to off on the router

      Wifi settings : 2.4Ghz on channel 4, 5Ghz on channel 36

      Devolo extenders on or off, connected or not wifi on or off makes no difference.

      No mater what the stick+ just shows as connecting to wifi, then a red cross for internet followed by error 009

       

      The following devices work with no issue on both the 2.4 and 5Ghz wifi:

       Roku Streambar

      Roku Express ( borrowed so will need to hand it back)

      and all other devices - the only device that isnt working is the roku streaming stick+

       

      Device info:

       Model: 3810EU - Roku Stremaing Stick+

      serial number: YH005N754527

      Software version 11.5.0 build 4312-50

      • AvsGunnar's avatar
        AvsGunnar
        Community Streaming Expert
        3 years ago

        Rich_T 

        If there is no separate mobile ISP app capable of managing device connections, the only two things I would do next is to try a high band channel on the 5ghz (149-161) and also create an open network for testing (no password).

        If those things do not work, coupled with everything else you tried, and supported by the facts that the other Roku devices are connecting and operating fine, I think you can reasonably conclude something is defective in either the device or the long range wireless receiver that needs replacement.