Forum Discussion

moffobr's avatar
moffobr
Reel Rookie
5 months ago

Error 003 at initial setup then a screen that just says ROKU tv

I have a brand new Philips Roku Tv. Initial start it up a screen says Can't connect Error 003, try again or exit. I have tried again nothing. Exit just takes takes me to a screen that says roku tv. The other roku tvs I have are connecting no problem. I have rebooted the router nothing. The only thing I can really do is a reset of the TV via the button in the back which I have done. This is a Philips 42PFL6574/f7 model.  Note: I have never even got to the connect to my internet phase. This is immediate on startup. Thinking this is a bad unit but want to confirm before I go through boxing and sending back. 

TV & Player Setup

3 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    5 months ago

    When you first plug it in you should see a "Let's get started" screen or "Choose your language".  You don't see that? 

    Try pressing and holding the reset button for 30 seconds with the power connected.

    • moffobr's avatar
      moffobr
      Reel Rookie
      5 months ago

      Tried that, got to the software update and got error 003 after connecting to the internet. Did get a message saying connected. Tried to do a usb update but its saying my hardware ID is wrong. This is flat out stupid what they are doing with these TV's. I have to just throw this out and buy a new one now. Thank you ROKU for messing up everything. 

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        5 months ago

        Hey, moffobr.

        We're sorry you're experiencing an issue activating your Roku, and we'd like to figure this out!

        Have you tried using a different internet connection, such as a Mobile Hotspot, to see if you can proceed with the activation process? 

        Let us know what you find out. 

        Thanks,
        The Roku Community Team