Error 003 - Can't update software

Hi, valued Community users!

If you encounter Error 003 or "Can't update software. Please try again later," it means that your network connection is unstable.

Please be aware that, despite our reliable internet connection, there may be occasional disruptions due to speed or signal strength fluctuations. We recommend checking the number of devices currently connected to the network.

The message typically contains one of the following error codes: 001, 002, 003, 004, or 005.

Here are some recommended options to consider:

• Try rebooting both the router and Roku device by unplugging them from the power outlet for 20 seconds before plugging them back in.
• Explore the option of connecting to a mobile hotspot and performing the update.

For more detailed guidance, kindly visit our support page on How to fix Roku streaming device update problems. 

For more tips on improving your internet, visit our support page on How to improve the Wi-Fi or wireless internet connection to your Roku streaming device.

If the issue persists, please provide all the requested details mentioned above as it will help us to offer appropriate assistance to you on the reported issue.

• Roku device model, serial number, device ID, and OS version (accessible via Settings > System > About).
• Tracker ID (to obtain this, press the Home button 5 times, followed by the Back button 5 times when the issue occurs).
• What troubleshooting steps have you taken so far to try to resolve the issue?

Best regards,
Roku Community Team

Hi, Community users.

Kindly be advised that the issue has been fixed by our team.

We encourage you to update your Roku devices by navigating to Settings > System > Software update, then Check Now. 

For more detailed instructions, visit our Support page: How to update the software on your Roku streaming device | Official Roku Support.

If the issue persists, please let us know and we'll take further actions to address it.

Best wishes,
Kash